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Privacy Policy
Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy
Tak Ming Limited operates the website altusshoes.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit altusshoes.com or make a purchase. We respect your privacy and are committed to protecting your personal data.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on altusshoes.com, place an order, subscribe to our newsletter, or contact us. This information includes your name, email address, shipping address, billing address, and phone number. We also collect information about your device and browsing activity when you interact with altusshoes.com.
When you make a purchase, we collect your order details, which include the products you select, the size and color preferences, and the delivery address. We do not collect or store your payment card details.
We automatically collect certain information when you visit altusshoes.com, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing altusshoes.com.
How We Use Your Information
We use the information we collect to process your orders, deliver your purchases, and provide customer support. We use your email address to send order confirmations, shipping notifications, and responses to your inquiries. We use your shipping address to fulfill your orders. We use your phone number to contact you regarding your order if necessary.
We also use your information to improve our website, personalize your shopping experience, and send you promotional communications if you have opted in to receive them. You can opt out of promotional emails at any time by using the unsubscribe link in those emails.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on altusshoes.com and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. We use session cookies to operate our service, preference cookies to remember your preferences, and analytics cookies to understand how you use altusshoes.com.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of altusshoes.com. We do not use cookies to collect payment card details.
Payment Information
All payment transactions on altusshoes.com are securely handled by third-party payment gateways. We do not collect, store, or process full credit card numbers, expiration dates, or card security codes. We do not retain payment card details. When you make a payment, your payment card information is provided directly to the third-party payment gateway, whose use of your personal information is governed by their privacy policy. We receive only a confirmation of payment and a transaction identifier from the payment gateway.
Sharing Your Information
We do not sell, trade, or rent your personal information to others. We share your information with third-party service providers who perform services on our behalf, including payment processors, shipping carriers, and email service providers. These service providers are contractually obligated to keep your information confidential and use it only to perform the services we request.
We may also disclose your information when required by law, to protect our rights, or to prevent fraud. We do not share your information with third parties for their own marketing purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we securely delete or anonymize it.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure servers, and access controls. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or delete your personal information. You can do this by logging into your account on altusshoes.com or by contacting us at [email protected]. You also have the right to object to the processing of your personal information, to request restriction of processing, and to request data portability. We will respond to your request within the time required by applicable law.
Children's Privacy
altusshoes.com is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information promptly. If you believe we might have any information from or about a child under 16, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on altusshoes.com. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected], +852 6155 4403, or 3/F, The Peak Tower, 128 Peak Road, The Peak. You can also write to Tak Ming Limited at the address provided.