Don't miss our holiday offer - up to 50% OFF!
Refund and Returns Policy
Shipping Policy
Tak Ming Limited ships orders to addresses within the regions served by altusshoes.com. Shipping times are determined by the selected carrier and the destination. Tak Ming Limited processes orders within a standard processing period before shipment. Tracking information is provided once the order has shipped. Shipping costs are calculated at checkout based on the destination and the shipping method chosen. Tak Ming Limited does not guarantee specific delivery dates. Delivery timelines are qualitative and depend on the carrier's performance and the destination's postal service.
Returns Policy
Tak Ming Limited offers a strict 14-day no-reason refund policy. A buyer may return any eligible item within 14 days of receipt for a refund without providing a reason. The 14-day period begins on the date the buyer receives the item. To be eligible, the item must be unused, in the same condition as received, and in its original packaging with all tags attached. The buyer completely bears the return shipping costs. Tak Ming Limited does not reimburse return shipping costs. The buyer must use a trackable shipping method for returns. Tak Ming Limited is not responsible for returns lost or damaged in transit.
Refund Process and Timelines
After Tak Ming Limited receives the returned item, Tak Ming Limited inspects the item to confirm it meets the return conditions. The refund is issued to the original payment method. The refund arrival time is at least 14 days from the date Tak Ming Limited approves the return. For PayPal refunds, the refund arrival time is at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the refund may take up to 30 days to appear in the buyer's PayPal account. Tak Ming Limited does not control the processing time of payment providers or financial institutions. The buyer must allow the full refund arrival time before contacting Tak Ming Limited about a missing refund.
Damaged or Defective Items
In accordance with the Terms of Service, any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the buyer receives the item. The buyer must contact Tak Ming Limited at [email protected] or +852 6155 4403 to submit a claim. The buyer must provide photographs of the damaged or defective item and the original packaging. Tak Ming Limited will review the claim and determine the appropriate resolution. Claims submitted after exactly 7 days of receipt are not eligible for a refund or replacement. This 7-day claim period is separate from the 14-day no-reason refund policy.
Non-Returnable Conditions
Items must be unused and in original packaging to be eligible for return. Items that are used, worn, altered, damaged by the buyer, or missing original packaging are not eligible for return. Items must include all original tags and accessories. Tak Ming Limited does not accept returns for items that do not meet these conditions. The buyer must ensure the item is properly packaged to prevent damage during return shipping. Tak Ming Limited reserves the right to refuse a return if the item does not meet the return conditions.
Step-by-Step Return Process
1. Contact Tak Ming Limited at [email protected] or +852 6155 4403 within 14 days of receipt to request a return. Provide the order number and the reason for return. A reason is not required for the no-reason refund policy.
2. Tak Ming Limited will provide a return authorization and instructions. Do not ship the item without a return authorization.
3. Pack the item securely in its original packaging. Include all original tags and accessories. The buyer bears all return shipping costs.
4. Ship the item to the following return address: The recipient must be Tak Ming Limited, the contact phone is +852 6155 4403, and the specific return address is 3/F, The Peak Tower, 128 Peak Road, The Peak.
5. Use a trackable shipping method and retain the tracking number. Tak Ming Limited is not responsible for returns lost in transit.
6. After Tak Ming Limited receives the return, Tak Ming Limited inspects the item. The inspection confirms whether the item meets the return conditions.
7. If the return is approved, Tak Ming Limited issues the refund to the original payment method. The refund arrival time is at least 14 days from the approval date. For PayPal, the refund arrival time is at least 14 days, and up to 30 days in regions where local laws require it.
For any questions about shipping or returns, contact Tak Ming Limited at [email protected] or +852 6155 4403.